Customer service is something Showtime prides themselves on.
We keep regular office hours, we return phone calls and emails promptly. So if you have any questions about a certain item, please contact us. We ship items promptly and every item online is in stock now. While attending horse shows, we have our office phones forwarded to our cells, we have our laptop and we ship by UPS from wherever we are. Our "no problem" return policy is for 10 days, for a full refund, less shipping.